PRIVACY POLICY
Last updated (April 25th, 2024 )
Privacy
Last updated April 4th 2025
PROPERTY BOX is a subsidiary of OPTIMA WEB MARKETING SERVICES.
This Privacy Policy explains how PROPERTY BOX and OPTIMA WEB MARKETING SERVICES (Also referred to as: “Company,” “we,” “us,” or “our”) handles and processes your Personal Information, on PROPERTY BOX, accessible via this Site address “propertybox.co.ke“.
Please Note that we are committed to protecting your personal information and your right to privacy.
Should you have any inquiries or concerns in regards to this privacy notice or our practices related to your personal information, please contact us at [email protected]
The Privacy Policy addresses:
- what information we collect,
- how we use it, and
- what rights you have in relation to it.
If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
Kindly read this privacy policy carefully, as it will help you understand what we do with the information that we collect.
1. WHAT INFORMATION DO WE COLLECT?
i. Personal information you disclose to us
We collect personal information that you voluntarily provide to us, when you register on propertybox.co.ke; and/or express an interest in obtaining information about us or our products and Services, when you participate in activities on this site. These include, activities such as:
- sending an inquiry message to any of the users advertising a listing on our site, or
- getting involved in our site-related forums, or
- entering competitions, contests or giveaways availed through our site,
- or when you contact us via email, mail, WhatsApp or Telephone.
ii. Automatically-collected information
This kind of personal information that we collect depends on the context of your interactions with us, and the choices you make in respect to the features and services you use on our site.
This is the kind of data that doesn’t reveal your specific identity (like your name, gender or contact information), but is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.
It may include:
- device and usage information, such as your IP address,
- browser and device characteristics,
- operating system, language preferences,
- referring URLs,
- device name,
- general demographic data that reveals where our site visitors are concentrated at, in form of country, or geographic location
Like many businesses, we also collect information through cookies and similar technologies.
iii. How we handle your Passwords on our site
Please note that the password you set on our site, can be used by anyone that has access to your device or password info. You are solely responsible for the safe storage of the passwords you or your company uses on our site.
On our end, we hash your password, and then attach unique random strings of characters within your set password to make it difficult for any attacker to crack and gain access to your site’s account.
2. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We may share your information for the purpose of complying with relevant law-related authorities, or to provide you with requested services which may be necessary in fulfilling business obligations.
More specifically, we may need to process your data or share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, or acquisition of all or a portion of our business to another company.
- Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
- Business Partners. We may share your information with our business partners to offer you certain products, services or promotions. For instance, when verifying your ID prior to listing on the site, we will share your provided data for such purpose. Also, when processing payments on our site, your Personal Information will be shared with our payment processing partners
- Other Users. When you share personal information or otherwise interact with public areas of the site, such personal information may be viewed by all users and may be publicly made available outside the site, in perpetuity.
If you interact with other users of our site and register for our site’s services through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you outside this site, and view your profile data on our site.
3. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We use cookies and may use other similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice. Learn More
5. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
We may transfer, store, and process your information in countries other than your own.
Data on our site is stored and processed on servers that are located in Switzerland. If you are accessing this site from outside Kenya, please be aware that your information may be transferred to, stored, and processed by us in both our facilities and third parties with whom we may share your personal information – including from other countries, apart from Kenya.
This site is specifically for purposes of users interested in listings and real estate-related adverts in Kenya, and for this sole purpose.
For personal information of the residents in the European Economic Area (EEA) or United Kingdom (UK), data protection laws in your country may differ.
We will however take the necessary measures to protect your personal information in accordance with this privacy notice and data protection applicable laws in Kenya.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
We only keep your information for as long as its necessary, to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (for purposes such as tax, accounting or other legal requirements).
Ideally, no purpose in this notice will require us keeping your personal information for longer than 1 month (30) days.
In the event that we no longer have any ongoing business that requires us to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. DO WE COLLECT INFORMATION FROM MINORS?
Our products and services are intended for adults – anyone above the age of 18 years, in compliance with the Kenya Data Protection and Privacy Law. We do not knowingly collect or process data from minors.
By using our site, you represent that you are at least 18 years of age, or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the site.
If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
If you become aware of any data we may have collected from children under age 18, please contact us at [email protected]
8. WHAT ARE YOUR PRIVACY RIGHTS?
You may access, review, change, or terminate your account at any time.
To do so, you can access your account via this link
If you are a resident of a country outside of Kenya, the data protection policies may be different.
Please note that this site is intended for users in Kenya or those with the intention of getting a property in Kenya.
In this case, we process your user data information in accordance to the applicable data protection laws relevant in Kenya.
These are the two instances in which you can exercise your privacy right relating to our services.
Account Information:
If you would at any time like to review or change the information in your account/terminate your account, you can do so from your dashboard. To access your account profile, use this link
In the event that you cannot access certain provided data, you can request us to deactivate such, or delete your account-related data from our active databases.
However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.
Opting out of email marketing:
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below.
You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
To otherwise opt-out of these, you may contact us
9. Data Protection and Privacy Laws
As set out on the Data Protection and Privacy Laws in Kenya, you have the right to these aspects:
- Right to access personal data
- Right to restrict processing
- Right to object to processing
- Right of rectification
- Data Portability request
- Right of erasure
Should you have any data privacy related complaints or requests, we will respond to your request – to help you in exercising your personal data rights in line with applicable law. However, we may ask you to verify your identity before processing your request. To talk to us, use the contact details below.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
If a standard for online tracking is adopted that we must follow in the future, we will follow suit and update this page with the newest revised version that reflects such changes.
11. MEDIA POLICY
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
For such, we shall not be held liable for your mistake or intended actions.
You are solely responsible for any materials you upload on our site.
12. COOKIE POLICY
If you sign up or contact us or any users via our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.
These cookies will last till you clear your browser cache data.
If you visit our login page, we may set a temporary cookie to determine if your browser accepts cookies.
This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices.
Login cookies last according to your browser’s cache settings.
If you select “Remember Me“, your login will persist for as long as your web browser cache settings allow.
If you edit or publish an article, an additional cookie will be saved in your browser.
The cookies specified above may/may not include personal data, and the post ID of the article or listing you just edited.
Cookies last/expire as per your default web browser settings and you may clear them any time from the web browser’s settings you used to access this site.
To Learn More, navigate to our cookie policy page, via this link
13. HOW YOU CAN REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances.
Majorly, for our site users, this data can be reviewed, updated or deleted from the user account. To access this, please log in first, and go to your account page on this link
Alternatively, a request to review, update, or delete your personal information, is also possible, by submitting such a request via our email address: [email protected]
14. MAKING UPDATES TO THIS NOTICE
We will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.
If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
Got a complaint?
If you have any concerns or complaints about how we’re using your personal data, please talk to us. To do so, send an email via this address: [email protected]
Additionally, you may contact the Office of the Data Protection Commissioner, for further assistance at https://www.odpc.go.ke/.
4. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
If you choose to register or log in to our services using a social media account, we may have access to certain information about you.
Our site offers you the ability to register and log in using your third-party social media account details (like your Facebook login, Apple ID or Google login account).
Where you choose to do this, we will receive certain profile information about you from your social media provider.
The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, profile picture as well as other information you may choose to make public on such social media platform.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you prior to any different use, whatsoever.
Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider.
We recommend that you review their privacy notice to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.